Comments on: BTconnect email: pop3 and smtp settings and setup for Mail on an Apple Mac

By: Paul Naybour

Paul Naybour — Sat, 21 Jan 2012 17:31:04 +0000

I just spoke to Apple Care they are dating my OS. It is stange because the btconnect account works fin on my PC but not iMac. Apple assure me the update will fix the problem.

LOL my brother is the chair of the Mac user group and he is not amused.

By: Mark Foster

Mark Foster — Mon, 31 Oct 2011 09:43:05 +0000

Hi Everyone

Bt do good adverts thou dont they ????

anyway the problem im having is that my email send but the reciever only see's my bt connect email address and not my company email address which is on my business cards and kinda would be nice for your customers to think you are professional any ideas ???

Kind Regards

Mark

By: Colin Michael Jackson

Colin Michael Jackson — Sat, 03 Jul 2010 07:25:32 +0000

Pop...whatever asks me for my password. I have been with bt....for years and the password is lost and forgotten

Please how can I recover my password and satisfy POP....
as they sometimes ask for it and as I'm just about to throw the computer out of the window the e-mail system proceeds as normal. Please help!!

Thanks - mjackson-architect.co.uk

By: Mike

Mike — Sun, 06 Dec 2009 09:37:20 +0000

The problem id due to the fact that ISP's block mail ports to stop spam me@btconnect.com will work when you are connected at home when you are on a different network you need to findout the relay name e.g. relay.newwificonnection.com then you become a trusted user and you can send mail. Blame the spammers

By: Joshua

Joshua — Fri, 04 Dec 2009 10:03:19 +0000

Should not have anything to do with you using a mac as your domain registration is nothing to do with it either.
Just dont mention your using a mac!

By: Tim Gray

Tim Gray — Fri, 06 Nov 2009 01:53:21 +0000

I fought with the dammed thing half the night, over this same problem.

"A curse on both their houses" is what I say..

Got round it by using the O2 email account to SEND email. This now works on EDGE, GPRS and 3G as well as my home Wi-Fi.

The O2 smtp gateway is smtp.o2.co.uk
use your whole O2 username (including the @o2.co.uk bit)
and your o2 email password.

The emails still arrive with my btconnect address in the reply section.

By: Dave Levy

Dave Levy — Tue, 11 Aug 2009 13:22:53 +0000

Thanks for this. I can't get this to work though and since Thunderbird does, and I am losing the line in a couple of days I suspect I won't fix it.

I tried to connect iMail to my tiscali account, which works, to the BT connect SMTP server which doesn't because it can't/won't login. I then configured the btconnect pop3 account, which in retrospect must be done, because the smtp server makes sure you have sent the mail from its own account. I don't know how it does this.

My bliki notes are at http://is.gd/2bQNX

I can't believe that this remains a problem and that Apple & BT care more about their competing business plans than those customers who want to use them both.

I am going to poll my work colleagues to see how they solve the problem, but it seems to be a choice between using another smtp server or another mail client at the moment.

Congratulations on your persistance, you obviously have more than me.

By: Malcolm Coles

Malcolm Coles — Tue, 23 Jun 2009 22:37:30 +0000

"One quick call" - hollow laughter. As it's on a Mac, BT don't have any clue.

By: Chris

Chris — Mon, 08 Jun 2009 14:06:29 +0000

I think this is due to the 'allow' preferences on BT's servers. Basically they need to register your domain name with their servers so that it is recognised as a real address, rather than spam. One quick call should rectify this.

Hope this helps.
Chris.

By: Malcolm Coles

Malcolm Coles — Tue, 02 Jun 2009 21:14:34 +0000

Only by constantly stepping through the stages above. It did work eventually (I've had to reset it up a couple of times for one reason or another). I still can't send emails when on any wifi network except my home one, even when authentication is set. Pah.