Comments on: Cheapflights.co.uk swears on Twitter and calls X Factor contestant a silly bint http://www.malcolmcoles.co.uk/blog/cheapflights-twitter-bint/ Where to find Malcolm Coles, reviews, and tips on how to do things I couldn't do. Mon, 25 Mar 2013 16:22:31 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Uh-Oh SpaghettiO’s – @ITV_News calls Nigella Lawson unattractive | jimboeth dot com http://www.malcolmcoles.co.uk/blog/cheapflights-twitter-bint/#comment-18604 Uh-Oh SpaghettiO’s – @ITV_News calls Nigella Lawson unattractive | jimboeth dot com Sat, 18 Dec 2010 14:28:52 +0000 http://www.malcolmcoles.co.uk/blog/?p=5090#comment-18604 [...] Cheapflights.co.uk went a step further, employing more swears. I can’t put it better than Malcolm Coles did at the time: There you are, in charge of the corporate Twitter account, but logged in to your own personal [...] [...] Cheapflights.co.uk went a step further, employing more swears. I can’t put it better than Malcolm Coles did at the time: There you are, in charge of the corporate Twitter account, but logged in to your own personal [...]

]]> By: Chris http://www.malcolmcoles.co.uk/blog/cheapflights-twitter-bint/#comment-15932 Chris Thu, 04 Nov 2010 12:00:53 +0000 http://www.malcolmcoles.co.uk/blog/?p=5090#comment-15932 Sometimes i have the same problems with Hootsuite. Maybe if i want to retweet something Hootsuite retweet the tweet with my private and my business account. And i am sure, that the business account wasn't selected. Sometimes i have the same problems with Hootsuite. Maybe if i want to retweet something Hootsuite retweet the tweet with my private and my business account. And i am sure, that the business account wasn't selected.

]]> By: Michelle Goodall http://www.malcolmcoles.co.uk/blog/cheapflights-twitter-bint/#comment-15816 Michelle Goodall Mon, 01 Nov 2010 16:38:40 +0000 http://www.malcolmcoles.co.uk/blog/?p=5090#comment-15816 Good spot Malcolm. Interesting that Cheapflights took the command and control option and the following tweet has been up for nearly 5 hours: "Cheapflights apologises for the earlier inappropriate Tweet. We are investigating illegal access to the CF Twitter account. More to follow." I guess we won't know exactly what has happened until they tell us, but it does look like a personal tweet mix up using Hootsuite as you say. I think that they should tell it how it is, apologise, don't name and shame and don't make an individual (whether an employee or agency bod) a scapegoat. Highlight that social media is a place where human error can occur, take it on the chin and make friends by dong so. Time to move this on now Cheapflights. Good spot Malcolm.

Interesting that Cheapflights took the command and control option and the following tweet has been up for nearly 5 hours:

"Cheapflights apologises for the earlier inappropriate Tweet. We are investigating illegal access to the CF Twitter account. More to follow."

I guess we won't know exactly what has happened until they tell us, but it does look like a personal tweet mix up using Hootsuite as you say.

I think that they should tell it how it is, apologise, don't name and shame and don't make an individual (whether an employee or agency bod) a scapegoat. Highlight that social media is a place where human error can occur, take it on the chin and make friends by dong so.

Time to move this on now Cheapflights.

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