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	<title>Comments on: #KLMsurprise &#8211; KLM launches unmoderated hashtag feed. Surprise!</title>
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	<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/</link>
	<description>Where to find Malcolm Coles, reviews, and tips on how to do things I couldn&#039;t do.</description>
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		<title>By: Victoria Adewoyin</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-18073</link>
		<dc:creator>Victoria Adewoyin</dc:creator>
		<pubDate>Tue, 07 Dec 2010 10:53:30 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-18073</guid>
		<description>How can KLM do that. It&#039;s just like gambling.
I hope they don&#039;t make such mistakes again in the future.
A little forum if left unmoderated will be flooded with this kind of spam not to talk of big corporations like KLM</description>
		<content:encoded><![CDATA[<p>How can KLM do that. It's just like gambling.<br />
I hope they don't make such mistakes again in the future.<br />
A little forum if left unmoderated will be flooded with this kind of spam not to talk of big corporations like KLM</p>
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		<title>By: Mark Walker</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-17381</link>
		<dc:creator>Mark Walker</dc:creator>
		<pubDate>Thu, 25 Nov 2010 17:30:34 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-17381</guid>
		<description>This is a great example of the dangers of completely unmoderated Twitterwalls.  While our customers are able to auto-moderate the &#039;penis&#039; posts, there is no limit to human inventiveness.  Moreover as TWOP points out, sometimes you just need to take your lumps on critical tweets and reply.</description>
		<content:encoded><![CDATA[<p>This is a great example of the dangers of completely unmoderated Twitterwalls.  While our customers are able to auto-moderate the 'penis' posts, there is no limit to human inventiveness.  Moreover as TWOP points out, sometimes you just need to take your lumps on critical tweets and reply.</p>
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		<title>By: The Worst of Perth</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16655</link>
		<dc:creator>The Worst of Perth</dc:creator>
		<pubDate>Wed, 17 Nov 2010 09:40:28 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16655</guid>
		<description>How could such an error happen these days? BTW, I think they should just moderate out all the &quot;penises&quot; and leave in and take on all the actual critical tweets with replies on how they&#039;re going to do better, commiseration &amp;cetera.</description>
		<content:encoded><![CDATA[<p>How could such an error happen these days? BTW, I think they should just moderate out all the "penises" and leave in and take on all the actual critical tweets with replies on how they're going to do better, commiseration &amp;cetera.</p>
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		<title>By: Andy Blackburn</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16652</link>
		<dc:creator>Andy Blackburn</dc:creator>
		<pubDate>Wed, 17 Nov 2010 08:17:21 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16652</guid>
		<description>A little bit of research leads me to believe that Boondoggle were the agency involved: http://www.google.com/search?sourceid=chrome&amp;ie=UTF-8&amp;q=boondoggle+klmsurprise</description>
		<content:encoded><![CDATA[<p>A little bit of research leads me to believe that Boondoggle were the agency involved: <a href="http://www.google.com/search?sourceid=chrome&#038;ie=UTF-8&#038;q=boondoggle+klmsurprise" rel="nofollow">http://www.google.com/search?sourceid=chrome&#038;ie=UTF-8&#038;q=boondoggle+klmsurprise</a></p>
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		<title>By: Malcolm Coles</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16597</link>
		<dc:creator>Malcolm Coles</dc:creator>
		<pubDate>Tue, 16 Nov 2010 16:32:13 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16597</guid>
		<description>Daisy - sure thing. I&#039;m sure we&#039;ll find out which agency did it soon enough ...</description>
		<content:encoded><![CDATA[<p>Daisy - sure thing. I'm sure we'll find out which agency did it soon enough ...</p>
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		<title>By: Daisy Cresswell</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16587</link>
		<dc:creator>Daisy Cresswell</dc:creator>
		<pubDate>Tue, 16 Nov 2010 13:49:57 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16587</guid>
		<description>Hi Malcolm, I watched this in horror last night on my mobile the train home.. but surely the agency that did the work should be to blame? Who are advising these clients? Too many agencies saying they now do &quot;social media&quot; don&#039;t have a clue. I think their reputation should be burned, not KLM&#039;s..</description>
		<content:encoded><![CDATA[<p>Hi Malcolm, I watched this in horror last night on my mobile the train home.. but surely the agency that did the work should be to blame? Who are advising these clients? Too many agencies saying they now do "social media" don't have a clue. I think their reputation should be burned, not KLM's..</p>
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		<title>By: Malcolm Coles</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16580</link>
		<dc:creator>Malcolm Coles</dc:creator>
		<pubDate>Tue, 16 Nov 2010 10:57:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16580</guid>
		<description>Links worked. But they&#039;ve removed the feed now ...</description>
		<content:encoded><![CDATA[<p>Links worked. But they've removed the feed now ...</p>
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		<title>By: Andy Blackburn</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16573</link>
		<dc:creator>Andy Blackburn</dc:creator>
		<pubDate>Tue, 16 Nov 2010 08:55:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16573</guid>
		<description>I can&#039;t see the feed any more. Were they parsing links? Were they clickable?</description>
		<content:encoded><![CDATA[<p>I can't see the feed any more. Were they parsing links? Were they clickable?</p>
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		<title>By: KLM gets a surprise of their own</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16551</link>
		<dc:creator>KLM gets a surprise of their own</dc:creator>
		<pubDate>Tue, 16 Nov 2010 01:53:03 +0000</pubDate>
		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=5160#comment-16551</guid>
		<description>[...] Malcolm pointed out, this is far from the first time this has happened. Previous campaigns such as the political [...]</description>
		<content:encoded><![CDATA[<p>[...] Malcolm pointed out, this is far from the first time this has happened. Previous campaigns such as the political [...]</p>
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		<title>By: KLM Surprise - FlyerTalk Forums</title>
		<link>http://www.malcolmcoles.co.uk/blog/klm-surprise/#comment-16536</link>
		<dc:creator>KLM Surprise - FlyerTalk Forums</dc:creator>
		<pubDate>Mon, 15 Nov 2010 19:11:52 +0000</pubDate>
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		<description>[...]  [...]</description>
		<content:encoded><![CDATA[<p>[...]  [...]</p>
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