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Categories: Bad reviews, Internet, Malcolm Coles, Twitter. Tags: , ,

If you monitor your brand on Twitter, read the tweets before replying …

October 25, 2009 6 Comments

It was #oneletteroffmovies day on Twitter on Saturday - Top Gum, Pilates of the Caribbean etc. My contribution was "BT - one alien's struggle to get broadband so he can email home". And then BT began to tweet me ... (if you're not from the UK, BT is our formerly government-owned phone (and now internet) company).

My tweet

My original tweet: BT - one alien's struggle to get broadband so he can email home

My original tweet: BT - one alien's struggle to get broadband so he can email home

BT: Is it a residential problem?

Someone's mentioned BT on Twitter. BT fire off a reply: @malcolmcoles Hi there, is this a residential broadband account that you are having problems emailing with? What's up? I can help on twitter

Someone's mentioned BT on Twitter. BT fire off a reply: @malcolmcoles Hi there, is this a residential broadband account that you are having problems emailing with? What's up? I can help on twitter

Me: How far is Alpha Centauri from the nearest exchange?

I decide to stick with it: @BTCare Thanks for your reply. I need an internet connection in alpha centauri. Am I too far from an exchange?

I decide to stick with it: @BTCare Thanks for your reply. I need an internet connection in alpha centauri. Am I too far from an exchange?

BT: DM us with the full address

They reply: @malcolmcoles DM me the full address and postcode of where you would like the connection and I'll run a check to see what speed we can give

They reply: @malcolmcoles DM me the full address and postcode of where you would like the connection and I'll run a check to see what speed we can give

Let's hope it's light speed, eh? I stopped at this point. I've looked closely for any signs of irony. I can't see any ...

If you liked this post, you'll probably love 10 people who better prey their boss isn't on Twitter - s/he can see your tweets.

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