Comments on: If you monitor your brand on Twitter, read the tweets before replying …

By: Adam Tudor

Adam Tudor — Tue, 08 Jun 2010 08:54:55 +0000

Brilliant! I twittered a similar complaint about making minimum calls for no reason at all except to avoid them adding a £7 charge to my bill. They responded but couldn't offer any help or advise me why this pointless clause was in my contract.

By: Steve

Steve — Tue, 27 Oct 2009 09:06:56 +0000

Superb.... its a shame Three did not do the same when I had their awful broadband dongle.

By: Malcolm Coles

Malcolm Coles — Mon, 26 Oct 2009 19:22:21 +0000

Vickrum - yes, I did feel a bit mean. But it was just too funny ...

By: Adam Sherk

Adam Sherk — Mon, 26 Oct 2009 15:30:02 +0000

Excellent

By: Martin Belam

Martin Belam — Mon, 26 Oct 2009 10:18:32 +0000

That is a shame. Out of all the fiascos I had to deal with from utility suppliers when moving house, BT's Twitter team were by far the most helpful and useful avenue of customer support.

By: Vickrum Loi

Vickrum Loi — Mon, 26 Oct 2009 09:47:08 +0000

Ah, that's just mean. At least they're trying!