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	<title>Malcolm Coles &#187; ABCe</title>
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	<description>Where to find Malcolm Coles, reviews, and tips on how to do things I couldn&#039;t do.</description>
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		<title>September ABCes: How the Guardian and Telegraph overtook the Mail</title>
		<link>http://www.malcolmcoles.co.uk/blog/september-abces-uk-abroad/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/september-abces-uk-abroad/#comments</comments>
		<pubDate>Sun, 25 Oct 2009 22:31:41 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[Internet]]></category>
		<category><![CDATA[Newspapers]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[Guardian]]></category>
		<category><![CDATA[Independent]]></category>
		<category><![CDATA[Mail]]></category>
		<category><![CDATA[Mirror]]></category>
		<category><![CDATA[Sun]]></category>
		<category><![CDATA[Telegraph]]></category>
		<category><![CDATA[Times]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=3223</guid>
		<description><![CDATA[June 2009 saw the Mail Online unexpectedly overtake both the Guardian and Telegraph in the ABCes, partly on the back of US traffic and Michael Jackson stories.

Fast forward to September and the story is the same as earlier in the year - Guardian first, Telegraph second and Mail third. So what's changed? To find out, I've compared the ABCe figures for UK and foreign visitors in June and in September. The difference between the Guardian's performance and that of the Telegraph and Mail is revealing.]]></description>
			<content:encoded><![CDATA[<p>June 2009 saw the Mail Online unexpectedly overtake both the Guardian and Telegraph in the <a href="http://www.malcolmcoles.co.uk/blog/tag/abce/">ABCes</a>, partly on the back of <a href="http://www.malcolmcoles.co.uk/blog/june-2009-abce-analysis/">US traffic and Michael Jackson stories</a>.</p>
<p>Fast forward to September and the story is the same as earlier in the year - Guardian 1st, Telegraph 2nd and Mail 3rd. <strong>So what changed from June to September?</strong> To find out, I've compared the ABCe figures for UK and foreign visitors in June and September. <strong>The difference between the Guardian's performance and that of the Telegraph and Mail is revealing.</strong></p>
<h3>Guardian: strong growth here and abroad</h3>
<p><strong>Table: September unique visitors (millions) and percentage change since June</strong></p>
<table border="1">
<tbody>
<tr>
<td></td>
<td bgcolor="#c0c0c0"><strong>Total</strong></td>
<td bgcolor="#c0c0c0"><strong>Change</strong></td>
<td><strong>UK</strong></td>
<td><strong>Change</strong></td>
<td bgcolor="#c0c0c0"><strong>Overseas</strong></td>
<td bgcolor="#c0c0c0"><strong>Change</strong></td>
</tr>
<tr>
<td><strong>Guardian</strong></td>
<td bgcolor="#c0c0c0">33m</td>
<td bgcolor="#c0c0c0">14%</td>
<td>11.9m</td>
<td>17%</td>
<td bgcolor="#c0c0c0">21.1m</td>
<td bgcolor="#c0c0c0">12%</td>
</tr>
</tbody>
</table>
<h4>Analysis</h4>
<p>The Guardian has seen significant growth in the UK AND abroad.</p>
<p>Its total visitor numbers grew 14% from June to September (up from 29m to 33m). There was a <strong>17% increase in UK visitors</strong> and a <strong>12% increase in visitors from abroad</strong>. This makes it the most popular online newspaper in the UK by some way (it's 2.4m ahead of the Mail in second place).</p>
<p>UK visitors accounted for 36% of the total in September (barely changed from 35% in June).</p>
<h3>Telegraph: overseas growth only</h3>
<p><strong>Table: September unique visitors, percentage change since June</strong></p>
<table border="1">
<tbody>
<tr>
<td></td>
<td bgcolor="#c0c0c0"><strong>Total</strong></td>
<td bgcolor="#c0c0c0"><strong>Change</strong></td>
<td><strong>UK</strong></td>
<td><strong>Change</strong></td>
<td bgcolor="#c0c0c0"><strong>Overseas</strong></td>
<td bgcolor="#c0c0c0"><strong>Change</strong></td>
</tr>
<tr>
<td><strong>Telegraph</strong></td>
<td bgcolor="#c0c0c0">31m</td>
<td bgcolor="#c0c0c0">14%</td>
<td>9.1m</td>
<td>-1%</td>
<td bgcolor="#c0c0c0">21.9m</td>
<td bgcolor="#c0c0c0">22%</td>
</tr>
</tbody>
</table>
<h4>Analysis</h4>
<p>The Telegraph has also seen a 14% increase in total visitors from June (27.2m) to September (31m).</p>
<p>However, the geographical breakdown is revealing - its <strong>UK unique visitor numbers are down 1%</strong> from June to August but its <strong>overseas visitors are up 22%</strong> (from 18m to 21.9m). It's now the most visited UK newspaper abroad - but only the 3rd most visited inside the UK.</p>
<p>As a result, the proportion of its visitors that comes from the UK has fallen from 34% to 29% - the lowest of any UK newspaper (the Mail <a href="http://www.malcolmcoles.co.uk/blog/usa-traffic-uk-newspapers/">held this honour back in June</a>).</p>
<p>The Telegraph saw the biggest increase in overseas visitors of any newspaper - but because its UK traffic fell, the Guardian beat it into 2nd place.</p>
<h3>Mail: UK growth only</h3>
<p><strong>Table: September unique visitors, percentage change since June</strong></p>
<table border="1">
<tbody>
<tr>
<td></td>
<td bgcolor="#c0c0c0"><strong>Total</strong></td>
<td bgcolor="#c0c0c0"><strong>Change</strong></td>
<td><strong>UK</strong></td>
<td><strong>Change</strong></td>
<td bgcolor="#c0c0c0"><strong>Overseas</strong></td>
<td bgcolor="#c0c0c0"><strong>Change</strong></td>
</tr>
<tr>
<td><strong>Daily Mail<br />
</strong></td>
<td bgcolor="#c0c0c0">30m</td>
<td bgcolor="#c0c0c0">2%</td>
<td>9.5m</td>
<td>15%</td>
<td bgcolor="#c0c0c0">20.6m</td>
<td bgcolor="#c0c0c0">-2%</td>
</tr>
</tbody>
</table>
<h4>Analysis</h4>
<p>The Mail's stood fairly still between June and September - it had 30m visitors last month, up just 2% on three months ago. But its story is the reverse of the Telegraph's.</p>
<p>The Mail saw strong <strong>UK growth - up 14%</strong> to 9.5m visitors in three months. <strong>Overseas visitors, however, fell by 2%</strong> to 20.6m. As a result, it now gets 32% of its visitors from the UK (up from 28% in June).</p>
<p>It got overtaken by the Guardian because it hasn't been able to match and sustain its overseas growth.</p>
<h3>And the rest ...</h3>
<p>As for the others:</p>
<ul>
<li><strong>The Sun</strong> is down to 23m visitors in September, an 8% fall over 3 months. A 15% collapse in overseas visitors couldn't make up for a 3% increase in UK users.</li>
<li><strong>The Times</strong> is a story of decline - 13% down overall, with a 10% fall in the UK and a 14% fall from overseas.</li>
<li>The same is true of the <strong>Mirror</strong> (down 5% overall) and the <strong>Independent </strong>(down 6% overall) but to a lesser extent<strong>.</strong></li>
</ul>
<p>This table has all the stats. If you can't see the iframe, you can <a href="http://spreadsheets.google.com/pub?key=tiirybcrYI76jHpOcbIqBBQ&amp;single=true&amp;gid=0&amp;output=html">see the full spreadsheet here</a>.<br />
<iframe src="http://spreadsheets.google.com/pub?key=tiirybcrYI76jHpOcbIqBBQ&#038;single=true&#038;gid=0&#038;output=html" width="490" height="260" frameborder="0" scrolling="no"></iframe></p>
<p>The Express doesn't take part in the ABCes. The FT does only some months.</p>
<img src="http://www.malcolmcoles.co.uk/blog/?ak_action=api_record_view&id=3223&type=feed" alt="" />]]></content:encoded>
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		</item>
		<item>
		<title>Hey, James Murdoch: How about thanking the BBC for all your traffic?</title>
		<link>http://www.malcolmcoles.co.uk/blog/murdoch-please-thank-bbc/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/murdoch-please-thank-bbc/#comments</comments>
		<pubDate>Tue, 01 Sep 2009 06:20:29 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[Good reviews]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Malcolm Coles]]></category>
		<category><![CDATA[Newspapers]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[alexa]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[seo]]></category>
		<category><![CDATA[Sun]]></category>
		<category><![CDATA[Times]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=2569</guid>
		<description><![CDATA[Instead of lambasting the BBC for the "chilling" effect of its online activities, and blaming the problems of online news sites on the BBC "dumping free, state-sponsored news on the market", News Corp chief James Murdoch should thank the BBC for all the traffic it sends his way.

The BBC is responsible for about 870,000 visitors a month to Times Online and 1.1 million to thesun.co.uk (see methodology, below).]]></description>
			<content:encoded><![CDATA[<p>Instead of blaming the problems of online news sites on the BBC "dumping free, state-sponsored news on the market", News Corp chief James Murdoch should thank the BBC for all the traffic it sends his way.</p>
<p><strong>The BBC sends about 870,000 visitors a month to the Times website and 1.1 million to The Sun's</strong>, according to Alexa.com. It sends similar numbers to Sky's websites.</p>
<h3>Percentage of traffic to News Corp's sites from the BBC</h3>
<p>Alexa measures visitors' 'preceding sites' - the site they were on before they visit a particular site, and which is likely to have sent them there via a link.<span id="more-2569"></span></p>
<p>The Alexa figures show how important the BBC is in sending traffic to the Times, Sun etc.</p>
<ul>
<li><strong>Times Online</strong>: <strong>4.1% of visits </strong>were preceded by bbc.co.uk - making the BBC the 3rd most important preceding site after google.co.uk (12.9%) and google.com (12.2%). (See the <a href="http://www.alexa.com/siteinfo/timesonline.co.uk#clickstream">Alexa data</a> - click clickstream).</li>
<li><strong>The Sun</strong>: <strong>4.35% of visits</strong> are preceded by the BBC's site. This makes the BBC the 4th most important preceding site - after google.co.uk (9.5%), google.com (9.2%) and facebook (5.3%).(<a href="http://www.alexa.com/siteinfo/thesun.co.uk#clickstream">See Alexa data</a>.)</li>
<li><strong>Sky.com</strong>: <strong>4.0% of visits</strong> are preceded by bbc.co.uk, making the BBC the 5th biggest preceding site - after google.co.uk (14.9%), facebook.com (7.8%), google.com (7.7%) and yahoo.com (4.6%). (<a href="http://www.alexa.com/siteinfo/sky.com#clickstream">See Alexa data</a>).</li>
<li><strong>Skysports.com</strong>: <strong>6.6% of visits</strong> are preceded by bbc.co.uk, making the BBC the 3rd most important preceding site - after google.co.uk (10.0%) and facebook.com (9.0%). (<a href="http://www.alexa.com/siteinfo/skysports.com#clickstream">See Alexa data</a>).</li>
</ul>
<p>(Reading by RSS? <a href="http://www.malcolmcoles.co.uk/blog/murdoch-please-thank-bbc/">Click here</a> to see the video version.)</p>
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<h3>Methodology</h3>
<p>The figures are based on Alexa's clickstream data, which does have a slight American bias as my post on the <a href="http://www.malcolmcoles.co.uk/blog/alexa-data-accuracy/">accuracy of Alexa</a> data found.</p>
<p>The Alexa data measures preceding sites - the order in which sites are visited. It doesn't measure how users got from one site to another. This is most likely to be because a user clicked a link - in which case the BBC is benefiting the next site to be visited. It could also be because they, say, clicked an existing bookmark, in which case the BBC is not responsible for that visit.</p>
<p>The Alexa figures are for visits, whereas the ABCe numbers are for visitors. However, I multiplyied the Alexa %s by the ABCe numbers to come up with the actual visitor numbers for the Times and Sun.</p>
<img src="http://www.malcolmcoles.co.uk/blog/?ak_action=api_record_view&id=2569&type=feed" alt="" />]]></content:encoded>
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		</item>
		<item>
		<title>Alexa data: how accurate is it &#8211; using audited ABCe figures to check?</title>
		<link>http://www.malcolmcoles.co.uk/blog/alexa-data-accuracy/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/alexa-data-accuracy/#comments</comments>
		<pubDate>Wed, 29 Jul 2009 07:30:35 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[How to]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Newspapers]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[alexa]]></category>
		<category><![CDATA[Express]]></category>
		<category><![CDATA[FT]]></category>
		<category><![CDATA[Guardian]]></category>
		<category><![CDATA[Independent]]></category>
		<category><![CDATA[Mail]]></category>
		<category><![CDATA[Mirror]]></category>
		<category><![CDATA[Sun]]></category>
		<category><![CDATA[Telegraph]]></category>
		<category><![CDATA[Times]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=2166</guid>
		<description><![CDATA[By making use of ABCe data, we can check what Alexa says with the official audited data for UK newspapers. As the table shows, it's OK but not brilliant.]]></description>
			<content:encoded><![CDATA[<p><a href="http://www.alexa.com">Alexa.com</a> lets you compare stats about websites. But how representative is its data? It's hard to know as it gives figures as %s rather than absolute numbers.</p>
<p><strong>So, to find out, I've compared Alexa with the ABCe </strong><strong>official audited data for UK newspaper sites</strong><strong> - using the figure for the %age of each site's visitors from the UK.</strong></p>
<p>As the table shows, Alexa is good but not brilliant.</p>
<h3>Alexa vs ABCe</h3>
<table border="1">
<tbody>
<tr bgcolor="#ebebeb">
<td align="left"><strong> Newspaper </strong></td>
<td align="left"><strong> Alexa: UK as % of total </strong></td>
<td align="left"><strong> ABCe: UK as % of total </strong></td>
<td align="left"><strong> Margin of error<br />
</strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/thesun.co.uk">The Sun</a></td>
<td align="left">29.7</td>
<td align="left">34.7</td>
<td align="left"><strong> -5 </strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/guardian.co.uk">Guardian</a></td>
<td align="left">31.7</td>
<td align="left">35.3</td>
<td align="left"><strong> -3.6 </strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/telegraph.co.uk">Telegraph</a></td>
<td align="left">26.1</td>
<td align="left">33.8</td>
<td align="left"><strong> -7.7</strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/dailymail.co.uk">Daily Mail</a></td>
<td align="left">19.9</td>
<td align="left">28.3</td>
<td align="left"><strong> -8.4 </strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/timesonline.co.uk">Times Online</a></td>
<td align="left">32.2</td>
<td align="left">36.1</td>
<td align="left"><strong> -3.9 </strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/independent.co.uk">Independent</a></td>
<td align="left">32.1</td>
<td align="left">40.4</td>
<td align="left"><strong> -8.3 </strong></td>
</tr>
<tr>
<td align="left"><a href="http://www.alexa.com/siteinfo/mirror.co.uk">Mirror</a></td>
<td align="left">34.0</td>
<td align="left">52</td>
<td align="left"><strong> -18 </strong></td>
</tr>
<tr>
<td align="left">Average</td>
<td align="left">34.6</td>
<td align="left">37.2</td>
<td align="left"><strong> -7.8 </strong></td>
</tr>
</tbody>
</table>
<p>In particular, Alexa consistently underestimates the proportion of users who are from the UK (maybe reflecting its American roots?). <strong>However, the Mirror apart, the spread of errors is reasonably consistent.</strong></p>
<p><strong>Using the table:</strong></p>
<ul>
<li>Clicking the <strong>first column</strong> takes you to the relevant Alexa page.</li>
<li>The <strong>Alexa column</strong> shows the percentage of users Alexa thinks come from the UK. They don't give the timeframe.</li>
<li>For the <strong>ABCe column</strong>, I dividing the June ABCe figures for total unique UK users into the overall total unique users. The FT isn't shown as it isn't audited every month (and wasn't in June). The Express's site isn't audited. The ABCe do some aggregating of data - for instance, the Sun figure includes the News of the World site. Alexa treats this separately.</li>
<li>The <strong>average</strong> is a simple average - it isn't weighted in any way.</li>
</ul>
<h3>Using Alexa data</h3>
<p>I'm going to use Alexa to make more <a href="http://www.malcolmcoles.co.uk/blog/category/newspapers/">comparisons about UK newspapers</a> over the next few days.</p>
<p>You can read more about interpreting Alexa data on <a href="http://www.alexa.com/help/traffic-learn-more">Alexa's own explanatory page</a> - in particular note that they no longer just rely on people who have downloaded their toolbar, as they did in the past.</p>
<p>Some other information about the data (but much of it written when they did still rely on ONLY the toolbar data) includes:</p>
<ul>
<li><a href="http://conference.archimuse.com/blog/dbear/impact_museum_websites_comparison_using_alexa">Impact of Museum Websites - a comparison using Alexa</a> (see the comments)</li>
<li><a href="http://www.webconnoisseur.com/blog/uncategorized/please-stop-quoting-alexa-data/">Please stop quoting Alexa data</a> (although see the last comment where the author says things have improved).</li>
<li><a href="http://norvig.com/logs-alexa.html">Alexa toolbar and the problems of experiment design</a>.</li>
<li>And Mark Pack's recent post (March 2010) on how the <a href="http://www.markpack.org.uk/how-the-internet-is-changing-british-politics-and-what-2010-will-bring/">internet is changing British politics</a> (well worth a read).</li>
</ul>
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		</item>
		<item>
		<title>Michael Jackson&#8217;s kids made the Daily Mail the most visited UK newspaper site in June</title>
		<link>http://www.malcolmcoles.co.uk/blog/june-2009-abce-analysis/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/june-2009-abce-analysis/#comments</comments>
		<pubDate>Mon, 27 Jul 2009 08:27:55 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[Internet]]></category>
		<category><![CDATA[Newspapers]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[Guardian]]></category>
		<category><![CDATA[Mail]]></category>
		<category><![CDATA[Telegraph]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=2130</guid>
		<description><![CDATA[Figures from Compete.com, which tracks American internet use, show that, of the 4.7 million unique users that the Mail added from May to June, 1.2 million were from the USA, and foreign searches for Michael Jackson's kids also drove the Mail's growth.]]></description>
			<content:encoded><![CDATA[<p>The Daily Mail surprisingly <a href="http://www.guardian.co.uk/media/2009/jul/23/abces-june-mail-online-top">overtook the Telegraph and Guardian</a> in the June ABCes - with more unique visitors than any other UK newspaper.</p>
<p>However it was only 4th in terms of UK visitors. Figures from Compete.com, which <a href="http://www.compete.com/resources/methodology/">tracks Americans' internet use</a>, show that, of the 4.7 million unique users the Mail added from May to June, 1.2 million were from the USA. <strong>American and other foreign visitors searching for Michael Jackson's kids - the Mail tops google.com for a search on this - drove this overseas growth.</strong></p>
<h3>US traffic to UK newspaper sites<strong><br />
</strong></h3>
<p>Of the big three UK newspaper sites this is what happened to their US traffic from May to June:</p>
<ul>
<li><strong>Guardian</strong>: up <a href="http://siteanalytics.compete.com/guardian.co.uk/">from 3.4m to 3.7m</a> - a rise of <strong>300,000</strong> or 9%.</li>
<li><strong>Telegraph</strong>: up <a href="http://siteanalytics.compete.com/telegraph.co.uk/">from 3.7m to 4.1m</a>, a rise of <strong>500,000</strong> or 11%.</li>
<li><strong>Daily Mail</strong>: up <a href="http://siteanalytics.compete.com/dailymail.co.uk/">from 4.0m to 5.2m</a>, a rise of <strong>1,200,000</strong> or 30%.</li>
</ul>
<p>This dramatic increase in traffic, compared to its rivals, from May to June helps explains how the Mail leapfrogged the Guardian and Telegraph.</p>
<p><div id="attachment_2132" class="wp-caption aligncenter" style="width: 490px"><img class="size-full wp-image-2132" title="compete-mail-traffic" src="http://www.malcolmcoles.co.uk/blog/wp-content/uploads/2009/04/compete-mail-traffic.png" alt="Traffic leapt from May to July" width="480" height="155" /><p class="wp-caption-text">The Mail&#39;s US traffic leapt from May to June</p></div></p>
<p>Google.com was the main referrer to the Mail - responsible for 22.7% of its traffic. More on this below. Next up was drudgereport.com (a large US news aggregation site), followed by Yahoo.com and Facebook.com.</p>
<h3>What was behind this rise in US traffic?</h3>
<p>So what led to this sudden increase for the Mail? Compete also shows you the main search terms that lead US visitors to sites.</p>
<h4>Top 5 search terms that lead US visitors to the Guardian</h4>
<ul>
<li>Guardian / the guardian: 2.6%</li>
<li>Michael Jackson: 0.9%</li>
<li>Swine flu symptoms: 0.6%</li>
<li>Susan Boyle: 0.6%</li>
</ul>
<h4>Top 5 search terms that lead US visitors to the Telegraph</h4>
<ul>
<li>Michael Jackson: 2.5%</li>
<li>Susan Boyle: 0.8%</li>
<li>Swine flu symptoms: 0.7%</li>
<li>Daily Telegraph: 0.6%</li>
<li>Michael Jackson children: 0.5%</li>
</ul>
<h4>Top 5 search terms that lead US visitors to the Daily Mail</h4>
<ul>
<li>Daily Mail / Dailymail: 9.9%</li>
<li>Michael Jackson (or Jackson's) children: 2.9%</li>
<li>Michael Jackson's kids: 1.3%</li>
</ul>
<h3>What does this tell us?</h3>
<p><div id="attachment_2133" class="wp-caption alignright" style="width: 243px"><img class="size-full wp-image-2133" title="compete-keywords-mail" src="http://www.malcolmcoles.co.uk/blog/wp-content/uploads/2009/04/compete-keywords-mail.png" alt="The main keywords driving US search traffic to the Mail" width="233" height="206" /><p class="wp-caption-text">The main keywords driving US search traffic to the Mail</p></div></p>
<p>The Guardian's top 5 search terms accounted for just 4.7% of its search traffic. The Telegraph's top 5 for 5.1%.</p>
<p>But the Mail's top 5 accounted for a massive 14.1% - split between searches for its brand name and for Michael Jackson's kids (and outside the top 5 there may have been many other MJ-related terms).</p>
<p>Its search traffic in June is heavily skewed to these two search terms in the USA - and elsewhere in the world, I think it's reasonable to presume.</p>
<h4>Can this last?</h4>
<p><a href="http://www.google.com/insights/search/#q=daily%20mail%2Cmichael%20jackson%20children%2C&amp;geo=US&amp;date=today%203-m&amp;cmpt=q">Searches in the USA for 'Daily Mail' have been fairly consistent</a> over the last few months according to Google Insights. I don't know why so many people do this compared to other newspapers.</p>
<p>But I do know that interest in Michael Jackson's kids is going to die down. This graph shows how there was a huge and sudden surge in searches for searches on his children and kids after he died. The graph shows just two search terms - there are likely to be many others, and so a significant proportion of the Mail's overseas traffic increase is down to search terms related to Jackson's offspring.</p>
<p><div id="attachment_2154" class="wp-caption alignright" style="width: 497px"><img class="size-full wp-image-2154" title="mj-dailymail" src="http://www.malcolmcoles.co.uk/blog/wp-content/uploads/2009/04/mj-dailymail.png" alt="Searches for Michael Jackson and kids/children shot up " width="487" height="205" /><p class="wp-caption-text">Searches for Michael Jackson and kids/children shot up </p></div></p>
<p>This increase in searches translates into traffic for the Mail because it is TOP for a search on 'Michael Jackson children' at google.com and 3rd for kids (it's also top in Google India for a search on his children, and India is the next most common source of traffic to the Mail after the UK and USA).</p>
<p>So all this data suggests that the Mail's top spot in June's ABCes is built on US and other worldwide search traffic around Jackson's children - the massive peak in late June and again around his funeral in early July.</p>
<p>Once people stop searching for these terms, this traffic will disappear. The Mail may still top July's ABCes on the back of this traffic - but it's hard to believe it will still be top in August.</p>
<h3>Methodology</h3>
<p>You can, of course, pick holes in this argument.</p>
<p>The 3 MJ's kids search terms account for 4.2% of Google traffic, which accounts for 22.7% of 5.2m visitors - so about 50,000 users.</p>
<p>But I think it's reasonable to assume that there are more search terms outside the top 5, there are other search engines, and that the other sources of traffic, such as people sharing links on Facebook and news aggregators, will also partially be about Jackson's children. Plus this is the only publicly available data that I'm aware of, and this is the story it seems to be telling.</p>
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		<title>The importance of a 404 status code on your 404 page</title>
		<link>http://www.malcolmcoles.co.uk/blog/importance-of-404-code-on-your-404-page/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/importance-of-404-code-on-your-404-page/#comments</comments>
		<pubDate>Thu, 23 Jul 2009 13:34:24 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[Bad reviews]]></category>
		<category><![CDATA[How to]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[404]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[redesign]]></category>
		<category><![CDATA[relaunch]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=2097</guid>
		<description><![CDATA[The ABCe website demonstrates the importance of returning a proper 404 status code, as this search at google for abce demonstrates. ]]></description>
			<content:encoded><![CDATA[<p><strong>The ABCe site shows the importance of a proper 404 status code, as <a href="http://www.google.co.uk/search?q=abce">this search for abce</a> demonstrates.</strong> The explanation of how they can avoid this is below.</p>
<h3>The problem - the third result</h3>
<p><div id="attachment_2099" class="wp-caption aligncenter" style="width: 500px"><img class="size-large wp-image-2099" title="abce-not-found" src="http://www.malcolmcoles.co.uk/blog/wp-content/uploads/2009/04/abce-not-found.png" alt="ABCe: not found" width="490" height="312" /><p class="wp-caption-text">ABCe: not found</p></div></p>
<h3>The solution</h3>
<p>The usual thing to do with <strong>known</strong> links that no longer work is to 301 redirect them to a different page (EG when you know a URL has moved). For all other URLs that don't work (EG when someone mistypes one), you return a 404 code.</p>
<p>These <a href="http://www.seoconsultants.com/tools/headers.asp#status-codes">status codes</a> help Google, for instance, work out what is going on. If it sees a 404 code it knows there's nothing there so it needn't return the page in search results.</p>
<p>I've written before about <a href="http://www.malcolmcoles.co.uk/blog/abce-terrible-website/">the awful abce site</a> and the <a href="http://www.malcolmcoles.co.uk/blog/abce-terrible-website-again/">terrible abce redesign</a>. It appears when they did the latest redesign, they decided to 301 redirect any broken links to this page: <a href="http://www.abce.co.uk/404.aspx">http://www.abce.co.uk/404.aspx</a>.</p>
<p>However, that page, even though it it called 404.aspx and has a 'page not found' title, returns a 200 code - telling Google that it is a genuine URL.</p>
<p>The end result is that all links to old ABCe URLs are redirected to the new 404.aspx page. The 301 tells Google to count links to the old pages as if they belonged to the new 404.aspx page. Because this is a lot of links and a lot of pages, Google has ended up thinking the 404.aspx is the most important page on the abce site.</p>
<p>All of which means that if you type abce into google, you get the identical abc site first, and then you get the 404 page (with a 200 code) for the abce site. Obviously, this looks completely stupid.</p>
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		<item>
		<title>ABCe: please sort out your terrible website (again)</title>
		<link>http://www.malcolmcoles.co.uk/blog/abce-terrible-website-again/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/abce-terrible-website-again/#comments</comments>
		<pubDate>Wed, 24 Jun 2009 21:36:27 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[Bad reviews]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Newspapers]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[redesign]]></category>
		<category><![CDATA[relaunch]]></category>
		<category><![CDATA[usability]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=1768</guid>
		<description><![CDATA[In March, I appealed to the Audit Bureau of Circulations to sort out its terrible ABCe website. It's had a redesign. Here's a list of its latest problems. ]]></description>
			<content:encoded><![CDATA[<p>In March, <a href="http://www.malcolmcoles.co.uk/blog/abce-terrible-website/">I appealed to the Audit Bureau of Circulations to sort out its terrible ABCe website</a>. It's had a redesign. <strong>Here's a list of its latest problems.</strong></p>
<p>If at any point the ABC wants to pay me a consultancy fee, for all this free advice, just leave me a comment to tell me how to receive my money ...</p>
<h3>All the URLs have changed but there are no redirects</h3>
<p><div id="attachment_1769" class="wp-caption alignright" style="width: 499px"><img class="size-full wp-image-1769" title="new-abce-homepage" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/04/new-abce-homepage.png" alt="Search results for ABCe after redesign" width="489" height="178" /><p class="wp-caption-text">Search results for ABCe after redesign</p></div></p>
<p>They've had a redesign, but they haven't redirected the old URLs to new ones. So, for instance, if you click the second link shown in Google for a search on ABCe, you get page not found.</p>
<p><strong>Lesson</strong> When relaunching a website, always 301 redirect your old pages to new ones (even if they're all just to your new home page). That way, external links still work and you keep the SEO benefit of any links.</p>
<h3>They haven't sorted www vs non www</h3>
<p>The more observant will have noticed that the title of the first result in that screenshot says 'To access IIS Help'. The ABC hasn't realised that abce.org.uk is not the same URL as www.abce.org.uk. And if you go to the ABC URLs without www, you get page not found or server errors.</p>
<p>Compare these pages:</p>
<ul>
<li><a href="http://www.abc.org.uk">www.abc.org.uk</a></li>
<li><a href="http://abc.org.uk">abc.org.uk</a></li>
</ul>
<p>and these ones:</p>
<ul>
<li><a href="http://www.abce.org.uk">www.abce.org.uk</a></li>
<li><a href="http://abce.org.uk">abce.org.uk</a></li>
</ul>
<p><strong>Lesson</strong> When you set up your website, redirect yourdomain.co.uk/whatever to www.yourdomain.co.uk/whatever. And log in to your google webmaster account to set your <a href="http://www.google.com/support/webmasters/bin/answer.py?answer=44231">preferred domain (www or non-www)</a>.</p>
<h3>They're running two absolutely identical websites</h3>
<p><div id="attachment_1770" class="wp-caption alignright" style="width: 500px"><img class="size-full wp-image-1770" title="new-abce-homepage2" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/04/new-abce-homepage2.jpg" alt="The new ABC homepage. And also the new ABCe homepage." width="490" height="307" /><p class="wp-caption-text">The new ABC homepage. And also the new ABCe homepage.</p></div></p>
<p>You can access the entire website at www.abc.org.uk - or you can see an identical website at www.abce.org.uk.</p>
<p>The only difference for each and every page across the two sites is whether there is an e in the domain name or not. For instance, compare these two URLs:</p>
<ul>
<li><a href="http://www.abc.org.uk/Corporate/AboutABCe/StandardsandMetrics.aspx">www.<strong>abc.</strong>org.uk/Corporate/AboutABCe/StandardsandMetrics.aspx</a></li>
<li><a href="http://www.abce.org.uk/Corporate/AboutABCe/StandardsandMetrics.aspx">www.<strong>abce.</strong>org.uk/Corporate/AboutABCe/StandardsandMetrics.aspx</a></li>
</ul>
<p>The same is true for every URL. This will cause problems with <a href="http://www.google.com/support/webmasters/bin/answer.py?hl=en&amp;answer=66359">duplicate content</a> in search engines, plus splitting incoming links over two URLs is problematic for SEO.</p>
<p>They do have two brands - ABC for print, ABCe for online - but they don't need two websites. And even if they did, they wouldn't need two identical ones.</p>
<p><strong>Lesson</strong> Have a website. Don't have another identical one.</p>
<h3>The navigation is inconsistent</h3>
<p>If you go, say, <a href="http://www.abc.org.uk/Corporate/AboutABCe/roleABCe.aspx">here</a>, some related links appear in the right:</p>
<ul>
<li>If you click on the first one, JICwebs, then a jargon buster sudenly appears in the left hand menu, under the links that are for subscribers only.</li>
<li>If you click on the second one - the jargon buster - you get page not found.</li>
<li>If you click the others, some random stuff happens.</li>
</ul>
<p>As far as I can work out, the top navigation bar controls the right hand related links box which in turn controls the left-hand menu.</p>
<p>Some pages have a right hand menu with related links, some are full-width with no right hand menu, and some have an empty right hand menu.</p>
<p><strong>Lesson</strong> Make your navigation consistent. And keep things that are together, together. Having the top, left and right navigations interdependant AND inconsistent is really confusing. And use templates consistently.</p>
<h3>Some minor points</h3>
<ul>
<li><strong>Login not clear </strong>To get to most pages, you need to login. It's not clear which pages require this. Although on <a href="http://www.abc.org.uk/Corporate/Resources/marketing.aspx">this page</a> it says "only members can access the following pages" and you can click on the links, so clearly they're confused at ABCe too ...</li>
<li><strong>Titles unclear </strong>Although the titles have improved since the last site, they still aren't ideal. For a start, capitalisation is random. And secondly, they don't show the site structure. Instead of going 'Page name - Section - ABCe', they just show the page name. This looks unclear in Google.</li>
<li><strong>Descriptions poor </strong>The descriptions aren't proper English. This isn't gramatically correct: "How to become a subscriber to ABCe and what are the benefits of doing so."</li>
<li><strong>Too many link styles </strong>Some links are blue italic. Some are black unerlined. Some are red not underlined. Some are grey. Make your mind up ...</li>
<li><strong>Mising images </strong>There's a <a href="http://www.abc.org.uk/Corporate/Contact/who.aspx">contact</a> list here, but all the photos are missing.</li>
</ul>
<p>I could go on - there's more. But I won't.</p>
<p>Yet despite these basic problems, they're using <a href="http://www.mikeindustries.com/blog/sifr/">SIFR</a> to show fancy fonts. I think they should concentrate on these other things ...</p>
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		<item>
		<title>ABCe: Please sort out your terrible website</title>
		<link>http://www.malcolmcoles.co.uk/blog/abce-terrible-website/</link>
		<comments>http://www.malcolmcoles.co.uk/blog/abce-terrible-website/#comments</comments>
		<pubDate>Mon, 09 Mar 2009 12:35:09 +0000</pubDate>
		<dc:creator>Malcolm Coles</dc:creator>
				<category><![CDATA[Bad reviews]]></category>
		<category><![CDATA[Internet]]></category>
		<category><![CDATA[Newspapers]]></category>
		<category><![CDATA[ABCe]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[reviews]]></category>
		<category><![CDATA[seo]]></category>

		<guid isPermaLink="false">http://www.malcolmcoles.co.uk/blog/?p=426</guid>
		<description><![CDATA[For a body in charge of standards, the ABCe's  website is a disgrace and an embarrassment. ]]></description>
			<content:encoded><![CDATA[<p>ABCe is the body that "works on behalf of the [media] industry to manage standards for electronic media measurement". That means it publishes industry figures for visitors to websites.</p>
<p><div id="attachment_428" class="wp-caption alignright" style="width: 308px"><img class="size-full wp-image-428" title="abce-navigation-frame" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-navigation-frame.png" alt="ABCe navigation frame" width="298" height="176" /><p class="wp-caption-text">The ABCe navigation frame -Â  reached via one of the google sitelinks. None of the links on it work.</p></div></p>
<p>For a body in charge of standards, its own website is a disgrace. It's so bad, it's embarrassing. And hard to know where to start ... But here we go:</p>
<h3>Stop using frames</h3>
<p>Using frames is generally a bad idea. ABCe's use of frames causes the following problems:</p>
<ul>
<li><strong> </strong>
<p><div id="attachment_427" class="wp-caption alignright" style="width: 360px"><strong><strong><img class="size-full wp-image-427" title="abce-in-google" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-in-google.png" alt="ABCe sitelinks in google" width="350" height="157" /></strong></strong><p class="wp-caption-text">ABCe sitelinks in google</p></div></p>
<p><strong>It confuses search engines - 1.</strong> The use of frames and poor information architecture of the site has confused google. The ABCe site is sufficiently 'important' in google's eyes that it has been given sitelinks when you search for ABCe (the extra layer of navigation, providing one-click access to bits of the site). One of these is for something called 'Navigation frame'. Clicking on this takes you to the blue stripy image, above. Clicking on the links on the stripy page does nothing. Note to ABCe webmaster: you can fix this with a google webmaster account.</li>
<li><strong> </strong>
<p><div id="attachment_429" class="wp-caption alignright" style="width: 283px"><strong><strong><img class="size-full wp-image-429" title="ABCe-frames" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-frames.png" alt="ABCe - the blank page Google sees" width="273" height="213" /></strong></strong><p class="wp-caption-text">ABCe - the blank page Google sees</p></div></p>
<p><strong>It confuses search engines - 2.</strong> If you look at the google cache of the ABCe homepage, it's empty. The use of frames and no content means that google sees an empty page. This screenshot illustrates what google sees - a completely empty space.</li>
<li><strong>It isn't very accessible to people who are using screen readers. </strong>You can make accessible frames, by following <a title="Webaim's guide to accessible frames" href="http://www.webaim.org/techniques/frames/">advice like this</a>. ABCe fails to follow these guidelines. It uses confusing frame names (like lfsmenu), it doesn't declare an HTML document type, it doesn't use noframe tags for those can't see the frames etc. ABCe is sticking two fingers up at people with disabilities.</li>
<li><strong>Your URLs don't work.</strong> When you copy and paste a URL, it doesn't work. This make it impossible to bookmark pages or email them to a friend. This is really annoying. Stop using frames, it will fix it.</li>
</ul>
<h3>It looks terrible in Google</h3>
<p>I've already covered the site links issue. On top of that, the site has the following problems, all of which can be easily fixed:</p>
<p><strong> </strong></p>
<p><div id="attachment_430" class="wp-caption alignright" style="width: 246px"><strong><strong><img class="size-full wp-image-430" title="abce-titles" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-titles.png" alt="ABCe titles: all the same" width="236" height="327" /></strong></strong><p class="wp-caption-text">ABCe titles: all the same</p></div></p>
<p><strong> </strong></p>
<ul>
<li><strong>Loads of pages have the same title. </strong>Search for something ABCe-related in Google, and you're likely to get back a page with the title 'ABCe'. It's easy to show meaningful titles in Google - you just use the HTML title tag. Doing so will help people and Google understand what your page is about.</li>
<li><strong>Its description is incomprehensible.</strong> What on earth does "<em>ABCe</em> is the industry owned, tri-partite, not-for-profit organisation that works with and for media owners, advertisers and media buyers to help them better <strong>...</strong>" mean to anyone? Help them better what? You can set your own description in Google using 'meta description'. It's easy to do.</li>
<li><strong>Its URLs are gibberish. </strong>How is anyone supposed to understand what on earth "http://www.abce.org.uk/cgi-bin/gen5?runprog=abce/abce&amp;type=page&amp;p=britinfo-case-study.html&amp;menuid=about_abce|case_studies|britinfo-case-study" is about? Try to use so-called <a href="http://www.malcolmcoles.co.uk/blog/seo-friendly-urls-myth-and-fact/">search-engine-friendly URLs</a> so that humans can understand them.</li>
</ul>
<h3>Spelling, grammar and readability are appalling</h3>
<p>It's an industry body, so I guess we can forgive it a fair amount of jargon. But it's a publisher's industry body ...</p>
<ul>
<li><strong> </strong>
<p><div id="attachment_431" class="wp-caption alignright" style="width: 305px"><strong><strong><img class="size-full wp-image-431" title="abce-faqs" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-faqs.png" alt="ABCe: FAQs doesn't have an apostrophe. Be consistent." width="295" height="111" /></strong></strong><p class="wp-caption-text">ABCe: FAQs doesn&#39;t have an apostrophe. Be consistent.</p></div></p>
<p><strong>FAQs either has an apostrophe or it doesn't.</strong> And it doesn't. Try not to use FAQs and FAQ's next to each other.</li>
<li><strong>Sentences need to be sentences.</strong> This doesn't actually make sense: "In addition, we offer marketing support, including publicity, stating that the subscriber and ABCe are working together, we also deliver newsletters, seminars and website subscriber listings."</li>
<li><strong>Try to write in a way that people understand.</strong> I ran the page (I can't link to it due to the URL problem, above) on the "Associate Subscriber Scheme" through a <a href="http://www.addedbytes.com/readability/">readabilty test</a>. On the Flesch-Kincaid Reading Ease scale, it scored 26.7. This make it harder to understand than the Harvard Law Review <a href="http://en.wikipedia.org/wiki/Flesch-Kincaid#Flesch_Reading_Ease">according to Wikipedia</a>. So instead of this: "participate in the ABCe technical group (ITG) meetings which are designed to ensure all clients and their agents may participate in developing and evolving the industry agreed rules and methodologies" ... why not say "take part in the group meetings that agree the industry's standards"? 11 words rather than 29.</li>
<li><strong>Sentences end in full stops.</strong> That's it really. They just do.</li>
<li><strong>Try not to randomly capitalise stuff.</strong> 'List of Clients' and 'Help and Links', but 'Where are we' and 'Case studies'. Be consistent.</li>
</ul>
<h3>It's impossible to find anything</h3>
<p>The whole site is just impossible to use.</p>
<ul>
<li><strong> </strong>
<p><div id="attachment_440" class="wp-caption alignright" style="width: 202px"><strong><strong><img class="size-full wp-image-440" title="abce-search" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-search.png" alt="The ABCe search box - with meaningless label" width="192" height="67" /></strong></strong><p class="wp-caption-text">The ABCe search box - with meaningless label</p></div></p>
<p><strong>Labelling is poor.</strong> The search box says 'Data Search by URL' on it. What on earth does that mean?</li>
<li><strong>The 'ABout ABCe' page doesn't tell you anything useful.</strong></li>
<li><strong>There it too much navigation and not enough content. </strong>Want to find their offices? Click 'About', 'Where are we?' and then 'Directions'. Couldn't you have given this info a bit earlier, given most of those pages are virtually empty? The 'Where are we' page has just 3 words on it! Couldn't the directions have gone there ...?</li>
<li><strong>There is an invisible 'Ask us a question' link.</strong> It's a big floating question mark in the left hand menu, and it took me about 50 pages before I accidentally moused over it and realised it did something. Try to label things so people know what they are ...</li>
<li><strong>Keep the site up to date. </strong>It's March. Maybe show the 2009 fees, rather than the 2008 ones?</li>
<li><strong>You published some data on regional newspaper site usage. I can't find it.</strong> Anywhere. Where is it?</li>
<li><strong> </strong>
<p><div id="attachment_435" class="wp-caption alignright" style="width: 312px"><strong><strong><img class="size-full wp-image-435" title="abce-form" src="http://malcolmcoles.co.uk/blog/wp-content/uploads/2009/03/abce-form.png" alt="ABCe search form - incomprehensible" width="302" height="200" /></strong></strong><p class="wp-caption-text">ABCe search form - incomprehensible</p></div></p>
<p><strong>I don't understand the search form at all.</strong> What is a Class? What does Publisher mean in this context? What is the difference between 'Site/Company URL' and 'Site/Product name'. What is a product? Why company URL? Wouldn't the site's own URL be better? What does 'Site' mean at the front? How about some help text?</li>
</ul>
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